Legal
Refund Policy
Last updated: June 2026
This Refund Policy explains how we handle payments, cancellations and refunds for subscriptions to Vectis Automation Group's AI ChatBot product. It forms part of our Terms and Conditions.
1. Monthly subscriptions
The AI ChatBot is billed in advance through a monthly subscription based on the chosen plan (Basic, Pro or Business). Each payment enables the service for the corresponding period.
2. Cancel anytime
You can cancel your subscription whenever you want from your account or by contacting us. Cancellation stops future renewals; your chatbot stays active until the end of the period already paid for and no additional charges are made.
3. 7-day guarantee
If it is your first subscription to a plan, you may request a full refund within the first 7 calendar days from the first payment if the service does not meet your expectations. This guarantee applies once per customer.
4. Periods already started
Outside the guarantee period, payments for a period that has already started are not refunded on a prorated basis. When you cancel, you keep access until the end of the current period.
5. Plan changes
You can upgrade or downgrade your plan whenever you want. When you upgrade, the new price applies immediately and the current period is prorated when possible. When you downgrade, the change applies from the next period.
6. Exceptions
We may deny refunds in cases of abusive use of the service, breach of the Terms and Conditions, or when fraud is detected. Charges for setup or custom integration services contracted separately are non-refundable once delivered.
7. How to request a refund
Email us at contact@wearevectis.com from the address associated with your account, stating the reason for your request. We will respond within 5 business days and, if applicable, the refund will be issued to the same payment method within a reasonable time depending on your provider.
8. Changes to this policy
We may update this policy from time to time. We will publish the current version on this page along with its update date.
If you have questions about refunds or your subscription, email us at contact@wearevectis.com.
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